Reply to every Instagram DM and comment, automatically.
Tawlki answers your DMs from your own prices, hours and FAQs, replies by DM to people who comment your keyword, books appointments, captures leads and sends your price list. When you step in, it steps aside.
300 replies a month free. Every feature included. No card.
- hi! do you have oat milk? and when do you close today
- Yes, oat milk is free on any drink. We close at 6 pm today. Anything else I can help with?
- any vegan snacks?
- Yes, the banana bread and the falafel wrap are both vegan. Want me to send the menu?
- yes please
- Menu
- Works with Instagram Business and Creator accounts
- Connects through the official Instagram login
- Also replies on Facebook Messenger
- Are you open today?
- Do you deliver?
- How much for a balayage?
- Can I see the menu?
- Is the 2 bed still available?
- Do you have a free trial?
- Can I book Saturday?
- What is your return policy?
- Do you ship abroad?
- Can you send the price list?
- Where is the link?
Instagram brings you customers. The inbox loses them.
What quietly costs you sales, and what Tawlki does about each one.
You answer the same questions every day, at every hour.
Tawlki answers them from your own rules.
Every DM gets a reply within seconds, day and night, using your own prices, hours and policies, in your tone.
See AI replies for Instagram DMs →- do you take walk-ins on saturdays?
- Saturdays are by appointment, 9 am to 1 pm. Would you like me to find you a slot?
- how much is a cleaning
- A standard cleaning is $90. I can book one for you now if you like.
People comment 'price' or 'link' and you never get to them.
Tawlki turns every comment into a sales conversation.
Someone comments PRICE on your post and the price lands in their DMs within seconds. Use different words for different offers, and every comment still gets a public reply.
See comment-to-DM automation →- sara.m comments: TRIAL
- Atlas Fitness replies under the comment: Sent you a DM!
- Atlas Fitness sends a private message: Hi Sara, here is your free trial week. Which days can you come in: weekday mornings or evenings?
- Sara answers: evenings
- Atlas Fitness: Great. I have Tuesday and Thursday at 6 pm. Which would you like?
Booking an appointment takes ten messages back and forth.
Tawlki checks your calendar and books the slot.
Customers pick a time in the chat and it lands in your Google Calendar, with an invite sent to them. No back and forth.
See appointment booking →- can I get a haircut tomorrow afternoon?
- Tomorrow I have 2:00 pm and 4:30 pm. Which works for you?
- 4:30 please
- Great. What email should I send the calendar invite to?
- sam.lee@gmail.com
- Booked: haircut tomorrow at 4:30 pm. The invite is on its way to your Gmail.
- Invitation from Studio Mira: Haircut, tomorrow 4:30 to 5:00 pm
Most people who like your posts disappear, and you never learn who they were.
Tawlki collects their email or phone number before you send the offer.
Ask for an email, a phone number or both. Every lead lands in one list, with where it came from, ready for you to follow up.
See lead capture →- sara.m: GUIDE
- Tawlki replies under the post: Sent you a DM!
- Hi Sara! Share your email and phone number and I'll send your free training guide right here.
- sara.m@gmail.com and +1 555 0142
- Thanks Sara! Here is your guide: atlasfitness.example/guide
- Sara M: sara.m@gmail.com, +1 555 0142. Commented on a post
Customers ask 'do you have this one?' and you dig through your camera roll.
Tawlki sends the product picture itself.
Customers ask for a shoe, a dress or a design and get its photo, details and price in the chat, without you digging through your camera roll.
See sending pictures in DMs →- do you have the adidas samba in size 42?
- Yes, the Samba OG in black and white is in stock in size 42. Here it's.
- Samba OG, black and white: Size 42 in stock, $95
- nice. any tee that matches?
- The Essentials tee in white goes well with it. Sizes S to XL.
- Essentials tee, white: S to XL, $28
You're afraid a bot will say the wrong thing to a paying customer.
Tawlki keeps you in charge of every chat.
Tawlki sticks to what you told it. When a customer needs a person it hands the chat to you, and when you reply yourself it steps aside. You can read every conversation and jump in any time.
See human takeover and control →- 702
- I'm not sure what you mean by 702. Could you tell me a bit more?
- can I talk to a real person about the listing
- Of course. I have let the team know and they will reply here.
- Owner replied. Tawlki is paused on this chat.
- Hi, it's Dana. I can show you the place tomorrow.
You're busy doing the work. Your Instagram shouldn't go quiet while you do it.
Set up Tawlki freeMost bots either follow a script or make things up. Tawlki does neither.
| Keyword auto-replies | General AI chatbots | Tawlki | |
|---|---|---|---|
| What customers get | A fixed message for exact words | Fluent answers about anything | Answers about your business, in your tone |
| Wrong answers | Silence when a message is worded differently | Made-up prices and policies | No invented prices or policies |
| When you reply yourself | Usually keeps going | Usually keeps going | Steps aside while you handle the chat |
| Pictures and bookings | Links to other pages | Rarely connected | Sends product photos and books your Google Calendar |
Everything Tawlki does, in one place you control.
Every conversation in one inbox
Read what Tawlki said, step in whenever you like.
Leads collected from chats
Names and contact details people gave, saved for you.
Bookings on your calendar
Appointments land in Google Calendar as they're made.
Connect your Instagram and watch it answer your own messages.
Set up Tawlki freeAnd more it can do
Write it once. Test it. Switch it on.
Step 1
Write your rules
Prices, hours, policies and tone, in plain text.
Step 2
Add what you sell
Items with prices, questions and pictures.
Step 3
Try it, then go live
Chat with it in the dashboard before customers do.
Made for businesses that sell through Instagram
Pick yours to see what Tawlki answers, books and collects for you.
Restaurants and cafes →
Menus, hours and delivery answered at any hour.
Salons and spas →
Clients book from the chat, while you work.
Clinics and dental practices →
Hours, prices and bookings handled, with your team in charge.
Real estate agents →
Listing questions answered and viewings booked, day and night.
Gyms and fitness studios →
Trials, class times and membership questions handled for you.
Online stores →
Product questions answered and photos sent, 24/7.
Creators and influencers →
Your comments and DMs, handled in your voice.
Coaches and consultants →
Questions answered and calls booked, even while you're with a client.
Guides for answering customers on Instagram
Auto reply message examples →
30 Instagram auto reply message examples for greetings, opening hours, away messages, prices, bookings, orders and comments.
How to set up an auto reply →
How to set up an Instagram auto reply: use Instagram's built-in replies and Meta Business Suite, or an assistant that answers every question.
The 24-hour messaging window →
What the Instagram 24-hour messaging window means for businesses, what the 7-day human agent tag is for, and the rule for replying to comments.
Is DM automation safe? →
Is Instagram DM automation safe? What is allowed, what gets accounts restricted, and a checklist for choosing a tool with an official connection.
Common questions
What is Tawlki?
Tawlki is an Instagram auto responder for business accounts. It replies to DMs and comments using the rules and catalog you write, and hands over to you when you reply.
Will it say things I didn't tell it?
No. It answers about your business using what you gave it, and it won't invent prices or policies.
Does it send a DM to people who comment?
Yes. Pick a keyword, and Tawlki replies under the comment and sends that person a private message with what they asked for.
Is it safe for my Instagram account?
You connect through Instagram's own login, so Tawlki never sees your password. It only messages people who messaged or commented first, and it stays inside Instagram's 24-hour reply window.
Do I need a business account?
Yes, an Instagram Business or Creator account. Instagram only allows automation on those.
What does it cost?
Free to start: 300 replies a month with every feature included and no card required.
Can I reply myself?
Yes. When you reply to a chat, Tawlki goes quiet on that conversation.